Managing Patient Expectations Series

Navigating patient interactions can be one of the most challenging aspects of health care.

That’s why we’ll be running a new four-part webinar series, Managing Patient Expectations, to equip you and your team with the tools and strategies to handle difficult situations effectively, improving patient satisfaction and staff well-being.

Part 1: Conflict Resolution with Patients

Date: Sept. 25

Join us for the first session, Conflict Resolution with Patients. The webinar, presented by Elizabeth de Sousa, Manager, Investigations from Ontario’s Patient Ombudsman and OMA Legal’s Lesley Freiberg and Jennifer Gold, will cover essential skills for de-escalating patient conflicts and knowing when to seek additional support. You’ll walk away with strategies to manage difficult encounters, fostering a more harmonious health-care environment. 

Register for the Conflict Resolution with Patients webinar

Part 2: Setting Boundaries with Patients

Date: Oct. 9

This session explores the critical importance of setting boundaries with patients and will be led by Drs. Shewfelt and Chu. Learn why boundaries benefit patients and physicians and get practical tips for establishing and maintaining them. Through case examples, we’ll practise effective boundary-setting techniques to enhance your professional interactions. Strengthen your ability to create a respectful and productive health-care environment. 

Register for the Setting Boundaries with Patients webinar

Part 3: Managing Aggressive Behaviour

Date: Oct. 23 

Equip yourself with strategies to Manage Aggressive Behavior in health-care settings, both in-person and online. Presented by OMA Legal’s Jennifer Gold and PHP experts Ted Bober & Dr. Jose Silveira, this session will cover prevention tactics and approaches to handling aggression. You will learn how to manage the aftermath of aggressive incidents and ensure a safe environment for all. Enhance your skills in maintaining calm and control in challenging situations. 

Register for the Managing Aggressive Behaviour webinar

Part 4: Strategies to Manage Challenging Encounters and Preserve Your Well-Being

Date: Nov. 6

Join Dr. Samantha Wallenius from the Physician Health Program for a vital discussion on Strategies to Manage Challenging Encounters and Preserve your Well-being. Discover resilience-building tips to incorporate into your busy clinic routine, preserving your mental health and well-being. This webinar will provide you with practical strategies to maintain your composure and emotional balance after a challenging encounter, ensuring you can continue providing excellent patient care. Don't miss this opportunity to prioritize your well-being in the health-care profession. 

Register for the Strategies to Manage Challenging Encounters webinar